Certified Call Centre Manager [CCCM] Call Centre Certifications
Exam Code: CCCM-001
Call Center Manager Certification is ideal for managers transferred into the call center from other departments, or those who wish to earn a certification in the Support Center Manager domain. The candidate has to demonstrate their respective skills in terms of managing a call centre and the subordinates who are working under him.
The certification helps the candidate to demonstrate their ability and strength in terms of managing complex operations and processes required in a call centre.