ISO 20000 IT Service Management Quality Management Certifications
ISO 20000 – ITSM Certificate
The ISO 20000 IT Service Management standard focuses on the integration and implementation of a coordinated service management process, which provides ongoing control, greater efficiency and opportunities for continual improvement. To achieve this objective, both the staff and procedures in the service desk, service support, service delivery, and operations teams need to be aligned.
The ISO 20000 standard was formerly known as BS 15000 and is aligned with the process approach defined by the IT Infrastructure Library (ITIL)® from the United Kingdom Office of Government Commerce (OGC).
The ISO 20000 standard focuses on the integration and implementation of coordinated service management processes. Its aim is to provide ongoing control, greater efficiency and opportunities for continuing improvement. That means working within your organization to align the staff and procedures of your service desk, service support, service delivery and operations team.
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